Getting Help¶

Refer to the FAQ¶

Please see ScyllaDB Cloud FAQ before contacting ScyllaDB support.

Check the Status of ScyllaDB Cloud¶

Refer to the ScyllaDB Cloud status page to review real-time updates on disruptions that impact ScyllaDB Cloud, ongoing incidents, scheduled maintenance, and other relevant service-related information.

Click SUBSCRIBE TO UPDATES to receive notifications about recent updates. You can subscribe to email, text message, or Slack notifications, as well as get an RSS feed.

Open a Support Ticket¶

To open a support ticket, log in to your user ScyllaDB Cloud account and choose the Support link in the UI, or go directly to cloud.scylladb.com/support and log in with your ScyllaDB user credentials.