# Getting Help

## Refer to the FAQ

Please see [ScyllaDB Cloud FAQ](https://cloud.docs.scylladb.com/stable/help-and-learning/faq.md) before
contacting ScyllaDB support.

## Check the Status of ScyllaDB Cloud

Refer to the [ScyllaDB Cloud status page](https://status.cloud.scylladb.com/)
to review real-time updates on disruptions that impact ScyllaDB Cloud, ongoing
incidents, scheduled maintenance, and other relevant service-related
information.

Click **SUBSCRIBE TO UPDATES** to receive notifications about recent updates.
You can subscribe to email, text message, or Slack notifications, as well as
get an [RSS feed](https://status.cloud.scylladb.com/history.rss).

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## Open a Support Ticket

To open a support ticket, log in to your user ScyllaDB Cloud account and choose
the **Support** link in the UI, or go directly to
[cloud.scylladb.com/support](https://cloud.scylladb.com/support) and log in
with your ScyllaDB user credentials.