Open a support ticket with your request.
Subject: Change billing method
Open a support ticket with your request.
Subject: Request for billing information
We will send you a detailed invoice at the end of the month.
Open a support ticket with your request.
Subject: Change deployment location
The ScyllaDB Cloud team will make the requested change.
See Adding a Datacenter.
Open a support ticket with your request:
Subject: Scaling my cluster
Note that scaling up will require changing all your cluster nodes to the new type.
Open a support ticket with your request:
Subject: Scaling my cluster
Open a support ticket with your request.
Subject: Restore
Make sure you open the ticket with the needed urgency.
You can add more users to your account only if you have the ADMIN role in that account.
To add a user to your account:
Ask the user to register to ScyllaDB Cloud at https://cloud.scylladb.com/user/signup. NOTE: If the user is already registered to a different Scylla Cloud account, they will lose access to any clusters created under that account.
As the account administrator, open a support ticket with the following information:
Subject: Managing accounts
Please add the following user/users to my Account at ScyllaDB Cloud:
Full Name:
Email used in registration:
Role (Admin, Maintainer, Viewer):
Note
We advise all users to provide the work email address to register to ScyllaDB.
Note
The users and roles listed here only apply to the ScyllaDB Cloud website, not to CQL users.
All users registered to ScyllaDB Cloud are assigned a role. The role defines which actions the user can perform.
ADMIN: The user can perform all actions on the account, including cluster administration (creating and deleting clusters), billing administration, BYOA changes, inviting users, etc.
MAINTAINER: The user can only make changes to the existing clusters, such as adding the allowed IPs, VPC Peering, etc.
VIEWER: The user can only view information about the existing clusters, such as monitoring, credentials, server IPs, etc.
In the ScyllaDB Cloud UI, choose Account from the left panel to open the Account Settings page. Browse the tabs at the top to navigate the settings you want to change.
Note
Some operations, such as changing your credit card details or password, may require extra validation steps.
ScyllaDB Cloud does not support experimental features. The service deploys the latest ScyllaDB Enterprise version with experimental features disabled.