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Scylla Cloud Getting Help ScyllaDB Cloud FAQ

ScyllaDB Cloud FAQ¶

  • Costs and Billing

    • How can I switch my cluster billing from on-demand to an annual reserved instance?

    • How can I review my costs and when do I receive an invoice?

  • Deployment Location

    • How can I change an existing cluster deployment location to work in my AWS account?

  • Scaling

    • How can I scale out my cluster (add more nodes)?

    • How can I scale down my cluster (remove nodes)?

    • How can I add a datacenter?

    • How can I scale up my cluster to a larger instance type?

    • How can I scale down my cluster to a smaller instance type?

  • Backups

    • How often does ScyllaDB Cloud backup my data? What is the backup retention time?

    • How to restore a cluster from backup?

  • User Management

    • How can I add more users to my ScyllaDB Cloud account?

    • What roles are in ScyllaDB Cloud?

    • How do I change my account settings, such as my password, credit card details, etc.?

  • Other

    • How can I enable experimental features for ScyllaDB Cloud?

    • How can I enable DNS names for my cluster nodes?

Costs and Billing¶

How can I switch my cluster billing from on-demand to an annual reserved instance?¶

Open a support ticket with your request.

Subject: Change billing method

How can I review my costs and when do I receive an invoice?¶

Open a support ticket with your request.

Subject: Request for billing information

We will send you a detailed invoice at the end of the month.

Deployment Location¶

How can I change an existing cluster deployment location to work in my AWS account?¶

Open a support ticket with your request.

Subject: Change deployment location

The ScyllaDB Cloud team will make the requested change.

Scaling¶

How can I scale out my cluster (add more nodes)?¶

See Scaling a Cluster.

How can I scale down my cluster (remove nodes)?¶

See Scaling a Cluster.

How can I add a datacenter?¶

See Adding a Datacenter.

How can I scale up my cluster to a larger instance type?¶

Open a support ticket with your request:

Subject: Scaling my cluster

Note that scaling up will require changing all your cluster nodes to the new type.

How can I scale down my cluster to a smaller instance type?¶

Open a support ticket with your request:

Subject: Scaling my cluster

Backups¶

How often does ScyllaDB Cloud backup my data? What is the backup retention time?¶

See ScyllaDB Cloud Backup.

How to restore a cluster from backup?¶

Open a support ticket with your request.

Subject: Restore

Make sure you open the ticket with the needed urgency.

User Management¶

How can I add more users to my ScyllaDB Cloud account?¶

You can add more users to your account only if you have the ADMIN role in that account.

To add a user to your account:

  1. Ask the user to register to ScyllaDB Cloud at https://cloud.scylladb.com/user/signup. NOTE: If the user is already registered to a different Scylla Cloud account, they will lose access to any clusters created under that account.

  2. As the account administrator, open a support ticket with the following information:

Subject: Managing accounts

Please add the following user/users to my Account at ScyllaDB Cloud:

Full Name:

Email used in registration:

Role (Admin, Maintainer, Viewer):

Note

We advise all users to provide the work email address to register to ScyllaDB.

Note

The users and roles listed here only apply to the ScyllaDB Cloud website, not to CQL users.

What roles are in ScyllaDB Cloud?¶

All users registered to ScyllaDB Cloud are assigned a role. The role defines which actions the user can perform.

ADMIN: The user can perform all actions on the account, including cluster administration (creating and deleting clusters), billing administration, BYOA changes, inviting users, etc.

MAINTAINER: The user can only make changes to the existing clusters, such as adding the allowed IPs, VPC Peering, etc.

VIEWER: The user can only view information about the existing clusters, such as monitoring, credentials, server IPs, etc.

How do I change my account settings, such as my password, credit card details, etc.?¶

In the ScyllaDB Cloud UI, choose Account from the left panel to open the Account Settings page. Browse the tabs at the top to navigate the settings you want to change.

Note

Some operations, such as changing your credit card details or password, may require extra validation steps.

Other¶

How can I enable experimental features for ScyllaDB Cloud?¶

ScyllaDB Cloud does not support experimental features. The service deploys the latest ScyllaDB Enterprise version with experimental features disabled.

How can I enable DNS names for my cluster nodes?¶

If you create a new cluster, DNS names are already enabled, and no action is required from you. DNS names are automatically generated by ScyllaDB and may resemble the following: node-0.aws_us_east_1.5493c518df7fdc22b724.clusters.scylla.cloud.

For existing clusters, you may need to manually enable DNS names in your cluster’s view:

  1. Go to the General tab.

  2. Click the Enable button next to “DNS”.

  3. Wait for the DNS feature to be enabled. The time to complete this process may vary, depending on your cluster size.

Using DNS names eliminates the need to update the IP in the connection strings when there’s a change in the cluster, for example, when a node is replaced. In such cases, the node’s DNS name remains unchanged, sparing you the time and effort to update your application and drivers.

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Getting Help
  • New to ScyllaDB? Start here!
  • Quick Start Guide to ScyllaDB Cloud
  • About ScyllaDB Cloud as a Service
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    • Best Practices
    • Managing ScyllaDB Versions
    • Support, Alerts, and SLA Commitments
    • Costs
  • Deployment
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    • Deploy ScyllaDB Cloud to Your Own AWS Account
    • AWS Virtual Private Network (VPC) Peering Setup Guide
    • GCP Virtual Private Network (VPC) Peering Setup Guide
    • Run Managed ScyllaDB Cloud Clusters on AWS Outposts
  • Managing Clusters
    • Maintenence Windows
    • Scaling a Cluster
    • Deleting a Cluster
  • Using ScyllaDB
    • Apache Cassandra Query Language (CQL)
    • ScyllaDB Drivers
    • Tracing
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  • Monitoring
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  • API Documentation
    • Get Started with the ScyllaDB Cloud API
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  • Getting Help
    • ScyllaDB Cloud FAQ
  • Create an issue

On this page

  • ScyllaDB Cloud FAQ
    • Costs and Billing
      • How can I switch my cluster billing from on-demand to an annual reserved instance?
      • How can I review my costs and when do I receive an invoice?
    • Deployment Location
      • How can I change an existing cluster deployment location to work in my AWS account?
    • Scaling
      • How can I scale out my cluster (add more nodes)?
      • How can I scale down my cluster (remove nodes)?
      • How can I add a datacenter?
      • How can I scale up my cluster to a larger instance type?
      • How can I scale down my cluster to a smaller instance type?
    • Backups
      • How often does ScyllaDB Cloud backup my data? What is the backup retention time?
      • How to restore a cluster from backup?
    • User Management
      • How can I add more users to my ScyllaDB Cloud account?
      • What roles are in ScyllaDB Cloud?
      • How do I change my account settings, such as my password, credit card details, etc.?
    • Other
      • How can I enable experimental features for ScyllaDB Cloud?
      • How can I enable DNS names for my cluster nodes?
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Last updated on 02 Feb 2023.
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