Scylla Documentation Logo Documentation
  • Server
    • Scylla Open Source
    • Scylla Enterprise
    • Scylla Alternator
  • Cloud
    • Scylla Cloud
    • Scylla Cloud Docs
  • Tools
    • Scylla Manager
    • Scylla Monitoring Stack
    • Scylla Operator
  • Drivers
    • CQL Drivers
    • DynamoDB Drivers
Download
Menu
Scylla Cloud Getting Help ScyllaDB Cloud FAQ

ScyllaDB Cloud FAQ¶

  • Costs and Billing

    • How can I switch my cluster billing from on-demand to an annual reserved instance?

    • How can I review my costs and when do I receive an invoice?

  • Deployment Location

    • How can I change an existing cluster deployment location to work in my AWS account?

  • Scaling

    • How can I scale out my cluster (add more nodes)?

    • How can I scale down my cluster (remove nodes)?

    • How can I add a datacenter?

    • How can I scale up my cluster to a larger instance type?

    • How can I scale down my cluster to a smaller instance type?

  • Backups

    • How often does ScyllaDB Cloud backup my data? What is the backup retention time?

    • How to restore a cluster from backup?

  • User Management

    • How can I add more users to my ScyllaDB Cloud account?

    • What roles are in ScyllaDB Cloud?

    • How do I change my account settings, such as my password, credit card details, etc.?

  • Other

    • How can I enable experimental features for ScyllaDB Cloud?

Costs and Billing¶

How can I switch my cluster billing from on-demand to an annual reserved instance?¶

Open a support ticket with your request.

Subject: Change billing method

How can I review my costs and when do I receive an invoice?¶

Open a support ticket with your request.

Subject: Request for billing information

We will send you a detailed invoice at the end of the month.

Deployment Location¶

How can I change an existing cluster deployment location to work in my AWS account?¶

Open a support ticket with your request.

Subject: Change deployment location

The ScyllaDB Cloud team will make the requested change.

Scaling¶

How can I scale out my cluster (add more nodes)?¶

See ScyllaDB Cloud Sizing and Autoscale.

How can I scale down my cluster (remove nodes)?¶

See ScyllaDB Cloud Sizing and Autoscale.

How can I add a datacenter?¶

See Adding a Datacenter.

How can I scale up my cluster to a larger instance type?¶

Open a support ticket with your request:

Subject: Scaling my cluster

Note that scaling up will require changing all your cluster nodes to the new type.

How can I scale down my cluster to a smaller instance type?¶

Open a support ticket with your request:

Subject: Scaling my cluster

Backups¶

How often does ScyllaDB Cloud backup my data? What is the backup retention time?¶

See ScyllaDB Cloud Backup.

How to restore a cluster from backup?¶

Open a support ticket with your request.

Subject: Restore

Make sure you open the ticket with the needed urgency.

User Management¶

How can I add more users to my ScyllaDB Cloud account?¶

You can add more users to your account only if you have the ADMIN role in that account.

To add a user to your account:

  1. Ask the user to register to ScyllaDB Cloud at https://cloud.scylladb.com/user/signup. NOTE: If the user is already registered to a different Scylla Cloud account, they will lose access to any clusters created under that account.

  2. As the account administrator, open a support ticket with the following information:

Subject: Managing accounts

Please add the following user/users to my Account at ScyllaDB Cloud:

Full Name:

Email used in registration:

Role (Admin, Maintainer, Viewer):

Note

We advise all users to provide the work email address to register to ScyllaDB.

Note

The users and roles listed here only apply to the ScyllaDB Cloud website, not to CQL users.

What roles are in ScyllaDB Cloud?¶

All users registered to ScyllaDB Cloud are assigned a role. The role defines which actions the user can perform.

ADMIN: The user can perform all actions on the account, including cluster administration (creating and deleting clusters), billing administration, BYOA changes, inviting users, etc.

MAINTAINER: The user can only make changes to the existing clusters, such as adding the allowed IPs, VPC Peering, etc.

VIEWER: The user can only view information about the existing clusters, such as monitoring, credentials, server IPs, etc.

How do I change my account settings, such as my password, credit card details, etc.?¶

In the ScyllaDB Cloud UI, choose Account from the left panel to open the Account Settings page. Browse the tabs at the top to navigate the settings you want to change.

Note

Some operations, such as changing your credit card details or password, may require extra validation steps.

Other¶

How can I enable experimental features for ScyllaDB Cloud?¶

ScyllaDB Cloud does not support experimental features. The service deploys the latest ScyllaDB Enterprise version with experimental features disabled.

PREVIOUS
Getting Help
  • About Scylla Cloud
  • Getting Started
    • Get Started with Scylla Cloud on AWS
      • Quick Start Guide to ScyllaDB Cloud on AWS
      • Deploy Scylla Cloud with Bring Your Own Account
      • Extract Cluster Metrics in Prometheus Format
      • Virtual Private Network (VPC) Peering Setup Guide
      • Run Managed Scylla Cloud Clusters on AWS Outposts
    • Get Started with Scylla Cloud on GCP
      • Quick Start Guide to ScyllaDB Cloud on GCP
      • VCP Peering Setup Guide
      • Extract Cluster Metrics in Prometheus format
    • ScyllaDB Cloud Best Practices
    • ScyllaDB Cloud Deployment Alternatives
    • ScyllaDB Cloud Sizing and Autoscale
    • Scylla Cloud Backups
    • Managing ScyllaDB Versions
    • Support, Alerts, and SLA Commitments
    • Costs
  • Using ScyllaDB
    • Apache Cassandra Query Language (CQL)
    • Scylla Drivers
    • Tracing
    • Role Based Access Control (RBAC)
    • Scylla Integrations
  • Scylla Cloud Security
    • Scylla Cloud Security Best Practice
    • Scylla Cloud Compliance
    • Scylla Cloud Security Concepts
  • Scylla Cloud Evaluation
  • Tutorials
  • Getting Help
    • ScyllaDB Cloud FAQ
  • Create an issue
  • Edit this page

On this page

  • ScyllaDB Cloud FAQ
    • Costs and Billing
      • How can I switch my cluster billing from on-demand to an annual reserved instance?
      • How can I review my costs and when do I receive an invoice?
    • Deployment Location
      • How can I change an existing cluster deployment location to work in my AWS account?
    • Scaling
      • How can I scale out my cluster (add more nodes)?
      • How can I scale down my cluster (remove nodes)?
      • How can I add a datacenter?
      • How can I scale up my cluster to a larger instance type?
      • How can I scale down my cluster to a smaller instance type?
    • Backups
      • How often does ScyllaDB Cloud backup my data? What is the backup retention time?
      • How to restore a cluster from backup?
    • User Management
      • How can I add more users to my ScyllaDB Cloud account?
      • What roles are in ScyllaDB Cloud?
      • How do I change my account settings, such as my password, credit card details, etc.?
    • Other
      • How can I enable experimental features for ScyllaDB Cloud?
Logo
Docs Contact Us About Us
Mail List Icon Slack Icon
© 2022, ScyllaDB. All rights reserved.
Last updated on 13 May 2022.
Powered by Sphinx 4.3.2 & ScyllaDB Theme 1.2.1