Scylla Documentation Logo Documentation
  • Server
    • Scylla Open Source
    • Scylla Enterprise
    • Scylla Alternator
  • Cloud
    • Scylla Cloud
    • Scylla Cloud Docs
  • Tools
    • Scylla Manager
    • Scylla Monitoring Stack
    • Scylla Operator
  • Drivers
    • CQL Drivers
    • DynamoDB Drivers
Download
Menu
Scylla Cloud Getting Started with Scylla Cloud Support, Alerts and SLA Commitments

Support, Alerts and SLA Commitments¶

Scylla Cloud services monitor your clusters and alert on any issue or potential risks to your application’s availability and resilience (due to: workloads increase, storage usage, etc.). Once the alert is raised, actions to solve the issue or to minimize the risk will be done as soon as possible, based on the issue/risk severity.

Scylla Cloud operates under specific SLA and commitments to its customers, as described here. This commitment is used to guide Scylla Cloud in designing, deploying, and maintaining your cluster, and securing its privacy and availability.

Support is 24*7, using a “follow-the-sun” model.

Note that the SLA agreement also describes customers’ responsibilities and both Scylla Cloud and Customers’ responsibilities should be fulfilled.

PREVIOUS
Managing ScyllaDB Versions
NEXT
Costs
  • About Scylla Cloud
  • Getting Started
    • Get Started with Scylla Cloud on AWS
      • Quick Start Guide to ScyllaDB Cloud on AWS
      • Deploy Scylla Cloud with Bring Your Own Account
      • Extract Cluster Metrics in Prometheus Format
      • Virtual Private Network (VPC) Peering Setup Guide
      • Run Managed Scylla Cloud Clusters on AWS Outposts
    • Get Started with Scylla Cloud on GCP
      • Quick Start Guide to ScyllaDB Cloud on GCP
      • VCP Peering Setup Guide
      • Extract Cluster Metrics in Prometheus format
    • ScyllaDB Cloud Best Practices
    • ScyllaDB Cloud Deployment Alternatives
    • ScyllaDB Cloud Sizing and Autoscale
    • Scylla Cloud Backups
    • Managing ScyllaDB Versions
    • Support, Alerts, and SLA Commitments
    • Costs
  • Using ScyllaDB
    • Apache Cassandra Query Language (CQL)
    • Scylla Drivers
    • Tracing
    • Role Based Access Control (RBAC)
    • Scylla Integrations
  • Scylla Cloud Security
    • Scylla Cloud Security Best Practice
    • Scylla Cloud Compliance
    • Scylla Cloud Security Concepts
  • Scylla Cloud Evaluation
  • Tutorials
  • Getting Help
    • ScyllaDB Cloud FAQ
  • Create an issue
  • Edit this page
Logo
Docs Contact Us About Us
Mail List Icon Slack Icon
© 2022, ScyllaDB. All rights reserved.
Last updated on 13 May 2022.
Powered by Sphinx 4.3.2 & ScyllaDB Theme 1.2.1